Frequently Asked Questions
General
What is The Reading Room?
The Reading Room is a cozy space for book lovers to discover recommendations, shop bookish products, and enjoy happy mail created with readers in mind.
Where can I recommend a book?
Book recommendations can be submitted through the recommendation form linked on the FAQ page below. Suggestions may be considered for The Shelves.
Shipping and Returns
How long does shipping take?
Orders are processed before shipping, and delivery times depend on the shipping method selected at checkout.
What happens if my order arrives damaged?
Contact The Reading Room with your order number and clear photos of the damage so the issue can be reviewed.
Can I return an order?
Return eligibility depends on the item. Personalized, digital, subscription, or used items may not qualify.
Are the books on The Shelves sold by The Reading Room?
No. Recommended books link to Amazon and are purchased directly through Amazon. The Reading Room may earn a commission from qualifying purchases.
The Archives
What are The Reading Room Archives?
The Archives are a monthly mail experience inspired by a different genre every month. Every delivery includes exclusive collectibles, immersive surprises, and a mystery waiting to be uncovered.
What comes in each monthly delivery?
Each envelope includes a handwritten letter, acrylic bookmark, sticker sheet, art print, Shelf Token, and The Librarian’s Secret.
Can I cancel my subscription?
Yes. Archivists can manage or cancel their subscription in their account.
When will my monthly delivery ship?
The monthly shipping schedule should be listed on the Archives product page and in your confirmation email.
What are Shelf Tokens?
Shelf Tokens are exclusive monthly collectibles inspired by each Archives theme.
Can Shelf Tokens be redeemed for rewards?
Yes. Once the rewards system launches, Archivists will be able to collect tokens and unlock exclusive rewards.